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The Service Technician I is responsible for providing Basic level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing of voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. Essential Functions Supplies Basic technical level support to client requests for eme
Posted Today
The Major Account Support Representative (MASR) assists in managing the day to day customer relationship focusing on non sales and sales related activities. Typical duties may include sales assistance, sales order processing, generating invoices, order tracking and ensuring the overall accuracy of the ordering process. The MASR provides customers with feedback regarding order status and escalates
Posted Today
The Technical Solutions Engineer is responsible for providing Technical Design, Scoping, and knowledge during the entire lifecycle of the Solution Sale and works closely with the Account Team to ensure technical accuracy of the Solution design. This role will collaborate with Professional Services Engineers in designing new Enterprise Networking and Security solutions and will bridge the gap betwe
Posted Today
The Sr. Project Manager will be responsible for interfacing in complex projects with customers. This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements. Essential Functions Coordinate internal resources and third parties/vendors for the flawless execution of project Ensure that all projects are deli
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Provides 9 1 1, NG9 1 1, or E9 1 1 technical assistance and support for customer queries and issues Keeps upper management and team members informed of customer issues and concerns Creates cases in ticketing system for proper reporting and billing purposes Responds to customer requests based upon stated SLA's Completes proper documentation required by the department, including scheduled reports Re
Posted Today
Provides sales “team lead” consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of
Posted Today
Demonstrates product expertise Assesses complex project situations to make appropriate recommendations Initiates and suggests process improvements to increase efficiencies fo r delivery of Genesys solutions Follo ws PSO implementation standards Adheres to suppo rt processes and best practices Execut es project plan tasks associated with engagements Prepare s and/or review s functional requirements
Posted Today
Supports company LANs, WANs, and wireless networks Administer s routers, switches, firewalls, wireless Resolve s trouble tickets Monitor s and test s network performance and provide s network performance statistics and reports Evaluate s and recommend s near and long term network capacity needs Create s and maintain s documentation as it relates to network configuration Conduct s research on netwo
Posted 1 day ago
Essential Functions Interacts with ConvergeOne’s largest customers and co selling with the existing National Account Managers Serves as resource by the ConvergeOne sales teams for their leadership in tough competitive situations while working with Genesys on joint opportunities Partners with the ConvergeOne and Genesys sales team by providing deep CX transformation empowerment for clients In
Posted 1 day ago
ConvergeOne
- Bloomington, MN / Atlanta, GA / Denver, CO / 2 more...
The Sales Enablement Manager is responsible for ensuring the Company’s sales and pre sales teams are set up for success by managing our sales enablement program and works with Sales, Practices, Offer Management and Marketing teams to define the solutions that require in depth training in order to enable successful selling capabilities. Responsibilities Essential Functions Manages sales enab
Posted 1 day ago
Essential Functions Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives Prepares design, support, and management of recommended solutions Provides live demonstrations for customers and sales teams Strives to ensure a high market share of products and services by providing direction and information on the products and related services to custo
Posted 1 day ago
Provides sales “team lead” consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of
Posted 1 day ago
ConvergeOne
- White Plains, NY
Essential Functions Oversees and participates in the management of technical services for products sold as well as the services throughout the United States with primary focus in the Central region Provides hand’s on assistance to resolve technical problems that may occur with the projects Develops and maintains customer satisfaction levels of 95% Good and Excellent through the management of
Posted 1 day ago
Provides sales “team lead” consultation, related to design, support, and management of customer activity involving but not limited to the collaboration (UC & Contact Center), enterprise networking, data solutions and security products and services Establishes, maintains, and develops business with customers and potential customers to enhance the potential for meeting the objectives of
Posted 2 days ago
The Solutions Architect provides pre sales support of product offerings and solution designs in product area of focus e.g. Genesys, etc. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet
Posted 2 days ago
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