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Patient Registration Float Pool Team-M-F, every other weekend. Shift Varies.
Falls Church, VA
Job Description
The Patient Registration Float Pool Team is responsible for providing excellent customer service throughout Inova Health System by identifying and fulfilling customer and departmental needs. Provides world-class service to patients by filling vacancies within clinical departments. Travels to various hospitals and outpatient practices within the Alexandria, Loudoun, Mount Vernon, Fair Oaks and Fairfax areas as required.
Job Responsibilities
- Supports scheduling undertakings by conducting pre-service activities such as insurance verification and submission.
- Troubleshoots individual admission issues in collaboration with other departments and/or team members.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Identifies and communicates payroll authorization and referral requirements.
- Manages assigned work queues to ensure that errors are corrected.
- May perform additional duties as assigned.
Additional Requirements
Experience - 2 years of healthcare patient access experience or customer service experience.
Education - High School diploma or equivalent
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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