TITLE
Coordinator, Advising Support Services
JOB SUMMARY
The Coordinator of Advising Support Services is a member of University Academic Advising, a department that exists to advocate and support student success at Texas Woman's University and advance undergraduate academic advising at the institution. The coordinator is responsible for managing academic advising technology, providing training and support for academic advisors, and representing academic advising at all stakeholder activities and committees involving technology. This position advises students during orientation and peak advising periods, manages advising data using multiple platforms, and resolves technology issues for academic advisors. The coordinator supports university advising staff projects, analyzes data, and develops reports, and uses data to promote retention, persistence, and degree completion initiatives. Work is performed independently under limited supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policy & Procedures
ORGANIZATIONAL RELATIONSHIPS
Reports to: Designated Academic Advising Administrator
Supervises: May supervise Student Assistants
ESSENTIAL DUTIES - May include, but not limited to the following:
ADDITIONAL DUTIES
EDUCATION
Bachelor's degree required.
EXPERIENCE
Three years of higher education academic advising experience is required. Additional job-related experience and/or education may substitute for the required experience on a year-to-year basis. Experience creating and maintaining spreadsheets and reports using Excel, Google Sheets or similar. Experience working with Colleague, SQL reports, and OnBase. Experience developing and presenting workshops or training. Experience navigating Colleague and using advising mnemonics. Experience creating reports using Excel, Google Sheets, SQL and other tools for data analysis. Experience with academic advising, student success and retention initiatives.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.
KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel.
WORK ENVIRONMENT
All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.
SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.