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Job Description:

Job Summary: Provide product Support to Customers and back office support to Regional Technical Representatives. Represent
Airbus products and manage technical topics as assigned. Provide technical liaison activities between all departments of AHI and the
customer, may be directly trained and assigned for the particular aircraft or system. Works under the direction of the Sr. Manager,
Technical Support
Primary Responsibilities:
1. Technical Support Communications: 65%
* Communicate with customer either by phone, e mail or technical database to help customers with requests for help with
questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters.
* Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical
requests.
* Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for
difficult support topics.
2. Maintenance, Component, and Service Recommendations: 25%
* Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective
operations of company aircraft.
* Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure
cost effective and technically sound actions on the part of AHI and our customers.
* Assist in accumulation and analysis of technical data pertaining to aircraft service.
* Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.
* Compile failure and service history on company products for reliability analysis, conduct special studies and investigations
relating to chronic problems and identify probable cause.
* Make recommendations for technical change to provide improvement in operations, safety and operating cost.
3. Marketing/Sales and Company Sponsored Events: 10%

The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need
arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained
within it do not create any contractual rights between the Company and its employees, either express or implied.
Technical Representative (In House) November 27, 2019 / August 20, 2021
* Support of marketing activities such as demonstrations, tradeshows, presentations and seminars.
Additional Responsibilities:
Other duties as assigned:
*
Qualified Experience and Training:
Education:
Required
* High School Diploma or equivalent
Preferred
* Associates or Bachelor's Degree in an aviation related field
Experience:
Required
* Must have 5 years' minimum rotorcraft technical experience
* Must have 2 years minimum on Airbus models
Preferred
* Prior experience in a technical support or customer support role
* Airbus Helicopter technical training
Licensure/Certifications:
Required
* FAA A&P License (AMT) or ability to obtain an A&P license within 90 days of hire date is required.
Preferred
* Avionics Certification if applicable. (FCC)
Travel Required:
* 15% Domestic and International
Citizenship:
* Able to work in the US without a current or future need for visa sponsorship
Clearance:
* None
Qualified Skills:
Knowledge, Skills, Demonstrated Capabilities:
Required
* Professional written, presentation, and verbal communication.
* Evaluating and interpreting contracts, data deliverables, and procedures.
* Independent planning and organization.
* Working with cross-functional teams and customers in a fast paced environment.

The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need
arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained
within it do not create any contractual rights between the Company and its employees, either express or implied.
Technical Representative (In House) November 27, 2019 / August 20, 2021
* A high level of integrity and an understanding of the importance of protecting the interests of the company while also
assuring customer satisfaction is critical
* Ability to perform and present technical and metric oriented data in a clear and concise format.
Preferred
* Prior experience in a direct customer interface role
Communication Skills:
Required:
* Ability to communicate effectively in verbal and written form in English
* Must be proficient in reading, writing and speaking English as the international language of aviation.
Preferred:
* Fluency in other languages
Technical Systems Proficiency:
Required:
* Must be proficient with basic electrical and complex mechanical skills and have a high level of knowledge on the product to
be supported. Must be able to read and interpret drawings (blueprints) engineering documentation. Must have a good
knowledge FAA Regulations with respect to helicopters.
* Siebel, SAP and Microsoft Office suite
Preferred:
* None
Complexity of the Role:
Level of Decision Making:
* Must be able to make decisions on airworthiness of parts and decide reparability of a said part or helicopter. Will be
required to make decisions for customers on best courses of action for troubleshooting, serviceability, safe operation of a
helicopter. Must be able to prioritize customer requests in order of importance and complexity to keep work flowing and
customer issues from becoming stagnant. Decisions on meeting attendance versus workload and deadlines for some tasks.
Responsibilities will require knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering
specifications; aircraft design standards, maintenance manuals and other engineering and technical directives. May be
required to travel to customer locations for accident investigations, OEM problems, or solving and supporting other
customer requirements.
Organizational information:
This position reports to the Manager of Technical Support, in his absence the Director of Technical Support. Technical
Representative does not have direct reports and advice from a Senior Technical Representative should be heeded. Because the
position works closely at times with Safety and Engineering there are dotted lines to the head of those departments.
Direct Reports:
Is this a people manager? No
# of Exempt Reports: 0
# of Non-exempt Reports: 0
Job Dimensions:

The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need
arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained
within it do not create any contractual rights between the Company and its employees, either express or implied.
Technical Representative (In House) November 27, 2019 / August 20, 2021
* Technical Representatives do not make financial or commercial commitments as a part of their job but may be called upon
to deliver this type of information to a customer. The position requires the individual be mindful and think through advice
given to a customer and have an understanding of the financial and safety aspects of those answers. Support from the
Technical Representative is key to the future sale of new aircraft and this must be understood well by the Technical
Representative.
* Responsibilities will require knowledge of aircraft blueprints, schematics, wiring diagrams, inspection guides, engineering
specifications; aircraft design standards, maintenance manuals and other engineering and technical directives. May be
required to travel to customer locations for accident investigations, OEM problems, or solving and supporting other
customer requirements.
* Demonstrate the ability to communicate effectively and in clear, concise, courteous and professional manner. The position
will require the person communicate directly with customer Directors of Maintenance, Mechanics, Pilots, operations
personnel and even the customer CEO in some cases. Due to the nature of this position some friendships with customer
may develop over the years however the Technical Representative must remain objective and not let that cloud business
decisions.
Nature of Contacts:
* Involved Communication on a daily Basis with internal and external parties
Physical Requirements:
* Onsite or remote: 85 to 90% in the office in Grand Prairie, Texas
* Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents,
reports and engineering drawings. A large part of the job is spent in the office but some travel maybe required, Vision
should allow for driving and working with tools and computers for troubleshooting aircraft. Daily
* Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the
production floor including safety warnings or alarms. Needs to be alert and able to listen all of the time while at work.
Daily
* Speaking: able to speak and communicate clearly and concisely in conversations and meetings, deliver information and
participate in communications on a daily or as needed basis. Daily
* Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using
electronic identification card to enter building floors and internal doors): able to operate most office and personal
electronic equipment on a daily basis. 10% to 20% of the time a technical representative may be required to operate some
tools including production tools such as hydraulic lifts, electric or gas carts aircraft external power carts etc. Must also be
able to operate rental vehicles such as small trucks vans and cars while traveling or assisting with tradeshows and events.
* Carrying: able to carry documents, tools, drawings, electronic equipment up to 50lbs/23gs. During tradeshows and events
or assisting and customer with a helicopter the Technical representative may be required to lift have ground handling
wheels, boxes, rotor blades or other parts up to and possibly exceeding 50 lbs. May actually only 10% of the job. Some
diagnostic tools and equipment may also be required to be moved, installed or removed from the helicopter not more than
10% of the time.
* Lifting: able to lift documents, tools, drawings, electronic equipment up to 50lbs/22kgs. not more than 10% of the time.
* Pushing / Pulling: able to push and pull aircraft tools ground handle aircraft and some equipment and tools small office
furniture and some equipment and tools not more than 10% of the time.
* Sitting: able to sit for long periods of time in meetings, working on the computer on a daily basis. May also be required to
stand for extended periods of time or be able to work outdoors in a flight line environment at trade shows or customer
location or in our own facility not more than 10% of the time.

The Company reserves the right to revise, change and/or modify job duties, responsibilities or working conditions as the need
arises, with or without advance notice. Employment with the Company is at-will. This position description and the statements contained
within it do not create any contractual rights between the Company and its employees, either express or implied.
Technical Representative (In House) November 27, 2019 / August 20, 2021
* Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving, kneel or crawl under and
around helicopters. Must be able to climb ladders and work stands to examine different parts on the helicopter or perform
tests on the helicopter not more than 10% of the time.
* Standing: able to stand for discussions in offices or on the production floor or at tradeshows and demonstrations.
Tradeshows can last 3 days. May be required to stand for long amounts of time at a customer location maybe 5% of the
time.
* Travel: able to travel independently and at short notice, either by air travel or driving must be able to navigate and follow
directions to find a customer location. 10%.
* Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and
production areas including uneven surfaces and hangar or flight line areas multiple times a week.
* Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing
Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
* Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye
protection may also be required when visiting the shop floor.
Equal Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally
protected status
As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive
compensation and benefits package.
As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current
work authorization will be considered.
Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the
company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position
description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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