ID | 2024-2554 | Category | Data Center Operations | Department | 100 - Operations: COGS | Type | Regular Full-Time |
The Lead Operations Technician works independently identifying areas for improvement within the existing environment, developing and implementing recommendations for improvement. Responsible for mentoring other technical staff, consistently authors knowledge base articles and provides proactive solutions and serves as a backup for the local operations manager. Serve as an escalation point for all issues requiring engineering assistance. Responsibilities include maintaining at least one internal system and all relevant support documentation. Consistently demonstrate proficiency in resolving moderate to complex support problems.
This position is requires working independently after seeking management approval. Duties include planning, coordination, and completion of maintenance activities by creating project plans and following change management procedures. On-call support is a requirement of this position.
Essential Functions
Preferred Experience