Specialist, IT Training
New York, NY 
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Job Description

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for a Specialist, IT Training.

The Specialist, IT Training is responsible for introducing new hires to the Firm's technology platforms and tools through live training programs, webinars and individual training sessions and contributes to continuing education by authoring job aids, hosting Q&A events, and helping develop longer term training programs for both lawyers and operational staff.

In this capacity, the Specialist, IT Training will:

  • Work with Talent Management to schedule and deliver new hire technology training for lawyers and operational team members, which includes training for both lateral hires, summer associates and fall associate classes;
  • Schedule individual sessions with lateral partners to introduce them to the Firm's technology and support their transition via one-on-one coaching;
  • Provide training on core applications (e.g., iManage, time entry, new business intake, Portal) and various productivity tools, such as Litera Desktop;
  • In conjunction with technology rollouts and upgrades, provide training on new systems and features;
  • Following technology rollouts and upgrades, create and present training webinars to address common issues and increase end user productivity;
  • Provide one-on-one assistance as a point of escalation from the IT Support Center;
  • Engage with our Practice Innovation team on lawyer training as needed;
  • Manage new hire learning plans in UniversitySite and create custom learning plans based on job title and/or functional role;
  • Develop and maintain role-based curriculum for new hires including course outlines and class/practice exercises;
  • Draft job aids for application and business workflows;
  • Collect and analyze Service Desk data and feedback from new hires to identify gaps and trends;
  • Collaborate with the Digital Learning Specialists on eLearning modules supporting the orientation process;
  • Stay current on updates and enhancements to the Firm's technology;
  • Schedule live Q&A sessions with relevant subject matter experts;
  • Keep abreast of new developments in adult learning strategies and trends;
  • Work with business professionals across other departments to identify onboarding gaps, training needs, and the most effective use of the firm's technology;
  • Assist with change management initiatives related to new technology rollouts and upgrades.

Proficiencies:

  • Expertise in leading interactive remote training sessions;
  • Must be a flexible, adaptable and dedicated individual with excellent presentation and communication skills (verbal and written);
  • Must have strong consultation and organizational skills. Is an innovative problem solver. Has the ability to work autonomously while managing multiple priorities;
  • Works collaboratively and can establish credibility at all levels of the organization through communication, knowledge and professional presence;
  • Must have the ability to meet tight deadlines.

Qualification:

  • Bachelor's degree;
  • At least 3 years of experience in law firm technology training;
  • Thorough understanding of techniques used to facilitate adult learning is required;
  • Highly proficient in Microsoft Office , document management, time keeping and learning management systems;
  • Demonstrates an ability to understand new technologies and how they are used by our lawyers and others.

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

The salary wage range that we expect to pay for this position is a minimum of $98,400 and a maximum of $127,900 annually. The actual pay wage may vary based on experience or other relevant factors.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

  • Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
  • Flexible Spending Account and Health Savings Account
  • Healthcare Concierge and Advocacy
  • Voluntary 401k Plan and Profit Sharing
  • 10 Paid Holidays per year and a generous PTO program
  • Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
  • Back-up Child Care, Elder Care, and Tutoring
  • Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
  • Retirement Plan Consulting
  • Anniversary Bonus Program
  • Professional Development Programs
  • Transportation Allowance and Commuter Benefits
  • International Travel Insurance
  • Auto/Home/Legal Insurance
  • Pet Insurance
  • Employee discounts
  • And more!

The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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