Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Essential Functions & Responsibilities:

Leadership and Supervision:

• Uphold and model TSTC Core Values (Excellence, Accountability, Service, and Integrity) in all interactions with stakeholders, customers, students, and the community.

• Demonstrate leadership by supervising, coaching, and mentoring front-line staff to enhance their performance and effectiveness.

• Implements the Culture of Caring by advising a team of advisors on best practices and acting in support of teammates to remove barriers to work.

• Implements standardization of admissions processes and practices to ensure quality of service, and monitors performance metrics and their effects on enrollment numbers.

Advisory Role:

• Assist prospective and new applicants in identifying programs aligning with their career goals.

• Guide students through the admissions process, ensuring all application requirements are met.

• Assist students in determining methods of financing including but not limited to assistance with completion of the FAFSA.

Student Enrollment Growth:

• Manage a student applicant caseload, providing personalized advisement.

• Address complex questions, troubleshoot needs related to the admissions process, and effectively guide prospective students.

Enrollment Strategy:

• Assist in setting new student enrollment goals, monitoring Key Performance Indicators (KPIs), and flexing staff resources to meet enrollment targets.

• Recognize barriers to enrollment and collaboratively find solutions at both the campus and statewide levels.

Collaboration Across Departments:

• Collaborate with various TSTC departments, including Veteran Services, Financial Aid, Registrar's Office, Student Operations, and Student Services and Enrollment.

• Support applicants' admissions experience, set up campus tours, and coordinate large events in efforts to enhance understanding of TSTC's product line.

Compliance and Record Management:

• Stay updated on FAFSA, FERPA, and compliance practices for records management.

Community Engagement:

• Visit various community locations, including high schools, to attend events, represent, and promote TSTC.

• Provide information related to TSTC programs and applications.

Technology Utilization:

• Provide leadership in the utilization of various software programs to review eligibility requirements, track financial aid status, and monitor academic progress.

• Utilizes online platforms and software to maintain student records, track activity, and generate reports on monthly engagement targets and semester admissions objectives.

Admissions and Administrative Duties:

• Collaborates with the Enrollment team to identify and develop staff training needs. Coordinates training and staff development.

• Contributes to the development of budgets and strategic plans.

Skills & Abilities:

• Possess excellent written and verbal communication skills for clear and effective information delivery.

• Demonstrate advanced critical thinking skills to make decisions and solve complex problems with sound reasoning.

• Showcase exceptional multitasking abilities to manage multiple responsibilities effectively.

• Exhibit adaptability to learn and leverage new technologies.

Travel Requirements:

• This position requires travel during working hours, up to 25% of responsibilities.

• Occasional travel up to 25% of responsibilities that may involve overnight stays.

• Occasional availability on nights and weekends may be required.

Competencies:

• Leadership: Supervise, coach, and mentor front-line staff, demonstrating effective leadership.

• Customer service: Work effectively in a service environment, providing timely and concise information with professionalism.

• Time management: Prioritize tasks in a fast-paced environment to meet applicants needs and internal deadlines.

• Problem-solving: Utilize advanced critical thinking to determine the best course of action and remain open-minded and flexible to find solutions.

• Teamwork: Actively participate in a team, encouraging cooperation, and staying up-to-date on changes to processes.

• Cultural competence: Demonstrate sensitivity to diverse backgrounds, creating an inclusive and welcoming environment for all students.

Education & Experience:

• Bachelor's Degree required. Masters Degree preferred

• Exceptional internal candidates with 2+ years of higher education experience in a related position at TSTC, who possesses an Associate's Degree, will be considered

• 3 years' experience in higher education, advisement, counseling, recruiting, or a similar field required.

• Experience in sales and advising techniques preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Occasional need to reach, pull, and carry loads up to 15 lbs.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.