PFSW Company Statement:
PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:
- We will engage with our clients as a strategic partner.
- We will provide a premier commerce order fulfillment solution.
- We will be world-class at every service we offer.
This position contributes to the overall success of the facility by analyzing sales orders and coordinating the traffic department to meet shipping/delivery requirements.
- Ensure all batches and sales orders are managed in accordance with established procedures and guidelines to include: creation, carrier notification, customer coordination and liaison with distribution shipping
- Ensure proper communication/ coordination between distribution, traffic, and customer service elements, to facilitate orders are available to meet or exceed on-time shipping metrics and order accuracy goals
- Monitor all orders in 'ready to release' status to ensure timely processing and execution
- Ensure proper communication for all traffic issues with appropriate contacts; i.e., order management, sales management, issue resolution, etc.
- Work with operations to address problems and/or procedure violations that may prevent the meeting of set goals and timely creation and execution of orders
- Ensure vendor compliance guidelines are updated and maintained
- Provide weekly highlights to Operations Manager as applicable
- Follow and enforce all safety rules, policies and procedures
- Provide training for newly hired associates
- Any other duties as assigned by Manager
- Retrieve routing instructions for all orders via phone, e-mail, fax and websites
- Proactively ensure that issues that prevent the timely creation and execution of orders are addressed.
- Work with operations to address problems and/or procedure violations
- Achieve or exceed order accuracy goals
- Ensure vendor compliance
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Qualifications
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- High School diploma or equivalent, Required
- Minimum of 1-2 years' experience in Traffic or Traffic related jobs, Required
- Minimum of 6 months experience working with Warehouse Management Systems, Required
- Ability to obtain government background clearance, in addition to our standard background process
- Must complete US Federal Fingerprint and obtain NCIC Clearance
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Working Conditions, Mental and Physical Demands
- Ability to walk or stand for extended periods of time
- Ability to lift up to 50 pounds without assistance
- Ability to push or pull carts of up to 100 pounds without assistance
- Ability to climb stairs without assistance
- Ability to bend, stoop, kneel and grasp products
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.