The Mortgage and Retail Bank Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the issue management impacts of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key Responsibilities:

The VP, Mortgage and Retail Bank Issues Management Officer responsibilities include:

* Strong attention to detail

* Comfortable with challenging business partners to achieve desired goals

* Critical thinking with regard to Root Cause Analysis methodology

• ?Project manage and coordinate deliverables and goals for multiple business partners
  
• Thorough knowledge of Compliance/Regulatory polices
  
• Provide weekly detailed reporting on key issue initiatives
  
• Development of detailed project plans at a sub task level

* Strong knowledge of Microsoft applications

Qualifications

• 6+ years of experience in credit card risk management or equivalent training and experience preferably in the financial services industry
• 5+ years of project management or relevant leadership work history; PMP preferred
• Thorough understanding of Consumer Credit Life Cycle
• Strong analytical & leadership skills
• Strong written & oral communication skills
• Ability to manage multiple projects
• Proven leadership skills
• Intermediate skills in all Microsoft applications (Word, PowerPoint, Excel, Visio, Project)
• Six Sigma experience preferred

Education

• Bachelor's degree in statistics, mathematics, engineering, physics, or economics (or equivalent experience required)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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