ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

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Summary

The Solutions Architect provides pre-sales support of product offerings and solution designs in product area of focus e.g. Genesys, etc. This position must be able to assess customer needs and tailor customized solutions moderate to complex in nature to fit business needs. The Solutions Architect must be well versed in all market offerings in the identified area of expertise in order to fully meet customer expectations. The Solutions Architect works closely with the account team to ensure technical accuracy of the solution design during the entire lifecycle of the solution sale. Additionally, this position must be able to justify costs related to design, implementation and training.

Essential Functions

• Serves as the subject matter expert in solutions of product focus e.g. Genesys
• Provides solution consulting, technical and sales support for account opportunities
• Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
• Provides live demonstrations for customers and sales teams
• Develops and maintains technical competency for all core products of C1’s solutions for product area of focus
• Provides Customer facing presentations to customers, users groups, and conferences as required
• Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve sales techniques and sales knowledge
• Works independently and as a team member with national account managers, major account support representatives, marketing, services, and purchasing to achieve company major business objectives
• Keeps advised on company policies, procedures, and objectives, clarifying them with a Manager when questions arise; is always prepared to accurately discuss these policies with our customers
• Works directly with key customer personnel to identify, establish, and communicate key performance indicators needed to meet customer requirements
• Assures tactical and strategic delivery of services to the enterprise in a timely, accurate, and reliable manner
• Creates, reviews and/or evaluates technical business scopes of work
• Works with clients to facilitate their understanding of best practices for a VoIP telephony solution
• Prepares technical designs using manufacturer design tools for product area of focus

Additional Specific Duties and Responsibilities

• Provides required scoping documentation for product area of focus deployments (required server specifications, operating systems specifications, etc.)

Required Qualifications

• 5+ years technical or operational experience
• Formal education in Software Engineering, Networking and/or Telecommunication on a bachelor level or equivalent based on job experience
• Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
• Strong experience in gathering and analyzing business drivers as it relates to designing solutions for product area of focus
• Excellent presentation skills
• Exceptional customer facing skills
• Excellent verbal and written communication skills
• Excellent relationship and collaboration skills
• VoIP software design and implementation experience
• Certifications or equivalent experience in product area of focus
• Subject matter expertise related to SIP, Virtualization and/or Cloud Services
• Ability to work independently with minimal direction but resulting in a satisfied resolution for the client
• Able to manage multiple simultaneous work assignments
• Ability to communicate with all levels in customers and partners, and bridge the gap between business users and information technology
• Accustomed to working in virtual office environment

Desired/Preferred Qualifications

• 5+ years' experience with the product suite

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm